Area Service Manager – 2W (TN5)

10 - 20 Years

Job Description

1.Business growth & Profitability:
A.Expand the service network to improve service reach and market share.
B.Review and support the current dealers for capacity towards targeted market share.
C.Set and review target for spare parts and Oil in line with service market share.
2.Customer Satisfaction:
A.Study and analyze the CSI report and identify key issues and actions common to dealers in the area.
B.Identify the dealers who need to improve CSI score significantly and obtain their commitment.
C.Review periodically and monitor the improvement actions for CSI score.
D.Review the status of customer complaints resolution with the TM and provide feedback to HO.
3.People Management
A.Review and coach TM service & Service Engineers towards dealership/ASC actions and improvement.
B.Own the structure of his/her organization in terms of resourcing, development, retention and get the best out of the team.
C.Review the manpower at dealership for current and future in terms of quantity and quality.

Salary: Not Disclosed by Recruiter

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:Sales, Retail, Business Development

Role Category:After Sales Service

Role:Service Manager

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Candidates must possess at least a Polytechnic/ Engineering/ Secondary school/ Higher sec. school/ equivalent.
At least 8.00 year(s) of working experience in the related field is required for this position.
Preferably Middle Level/Management. Job role in Area Service Manager.
1 Full Time/equivalent position(s) available.


UG:B.Tech/B.E. - Any Specialization, Automobile, Mechanical, Diploma - Any Specialization, Mechanical, Other Specialization

Company Profile

The flagship company of the TVS group, we are among the largest two-wheeler manufacturers in India. With plants in Hosur (near Bangalore), Mysore, Himachal Pradesh and Indonesia, we have the largest portfolio of vehicles and cater to the widest segment of customers.rnrnAt TVS, we bubble with passion for engineering; engineering that makes you sit up and go wow.. we are looking for like-minded individuals who love to create and live engineering. If you think like us, weu2019d love to hear from you.
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Reference Id:672