1.Dealer Business growth & Profitability:
A. Improve service market share of dealer by increasing free service redemption and overall service inflow.
B. To improve service productivity in workshop.
2.Improve CSI Score:
A. Obtain feedback from customers at regular interval and use the same for improving adherence to service standard at the dealership. Provide feedback to HO for any revision of service standards.
B. Conduct service process audit of relevant standards based on the customer feedback every month.
C. Conduct service process audit of all standards every quarter.
D. Review the analysis of non adherence of service standards and counter measures proposed by Works Manager.
E. Review improvement actions towards Selection process, training, performance based incentive system and exit process for service team as well as the gaps in infrastructure, Tools & equipment in order to improve adherence.
F. Review and link the improvement actions towards improving CSI score.
G. Review manpower status based on business growth plan in terms of recruitment and training through SIB.
H. Review updating of SIB and conduct orientation program for service and spare team at the dealership.
I. Support the dealer to resolve difficult customer complaints & provide trouble shooting guide to service team.
J. Review the status of pending customer complaints received at dealer/AO/HO and ensure closure.
A. Product feedback to be given regularly to HO to improve product quality.
Salary: Not Disclosed by Recruiter
Industry:Automobile / Auto Anciliary / Auto Components
Functional Area:Sales, Retail, Business Development
Role Category:After Sales Service
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Junior Level/ Management. Job role in Territory Manager - Service.
1 Full Time/equivalent position(s) available.
Contact Company:TVS MOTOR COMPANY LTD