Territory Service Manager -TVS Motor Company

from 3 to 8 year(s) of Experience
Bengaluru, Delhi NCR, Pune

Job Description

We at TVS Motor Company is hiring for Territory Service Manager for Delhi,South,West and East.

Responsibilities:
1.Dealer Business growth & Profitability:
A. Improve service market share of dealer by increasing free service redemption and overall service inflow.
B.To improve service productivity in workshop.
2.Improve CSI Score:
A. Obtain feedback from customers at regular interval and use the same for improving adherence to service standard at the dealership. Provide feedback to HO for any revision of service standards.
B.Conduct service process audit of relevant standards based on the customer feedback every month.
C.Conduct service process audit of all standards every quarter.
D.Review the analysis of non adherence of service standards and counter measures proposed by Works Manager.
E.Review improvement actions towards Selection process, training, performance based incentive system and exit process for service team as well as the gaps in infrastructure, Tools & equipment in order to improve adherence.
F.Review and link the improvement actions towards improving CSI score.
G.Review manpower status based on business growth plan in terms of recruitment and training through SIB.
H.Review updating of SIB and conduct orientation program for service and spare team at the dealership.
I.Support the dealer to resolve difficult customer complaints & provide trouble shooting guide to service team.
J.Review the status of pending customer complaints received at dealer/AO/HO and ensure closure.
3.Product Quality 
A. Product feedback to be given regularly to HO to improve product quality.

Requirements:
Candidates must possess atleast a Polytechnic/Engineering/Secondary school/Higher sec. school/equivalent.
Atleast 3 year(s) of working experience in the related field is required for this position.
Preferably Junior Level/Management. Job role in Territory Manager - Service.
1 Full Time/equivalent position(s) available.

Salary: Not Disclosed by Recruiter

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:Sales, Retail, Business Development

Role Category:Retail Sales

Role:Sales Executive/Officer

Key Skills

Education-

UG:Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Any Doctorate - Any Specialization

Company Profile

TVS MOTOR COMPANY LTD

TVS Motor Company is the third largest 2-wheeler company in India with a revenue of over 20,000 crore (US$2.9 billion). It has an annual sale of more than 3 million units and an annual capacity of over 4 million vehicles. TVS Motor is also the 2nd largest exporter in India with exports to over 60 Countries. A member of the TVS Group, it is the largest company of the group in terms of size and turnover

View Contact Details+

Contact Company:TVS MOTOR COMPANY LTD

Address:Post Box No 4,,,Harita,Hosur, , , KRISHNAGIRI, Tamilnadu, India